Tag: keys to good customer service
Strategic Customer Service: An Interview with John Goodman
If you ask any chief marketing officer about the importance of “positive word of mouth” for their product or company, they’ll inevitably say “It’s absolutely critical, word of mouth is definitely a top priority for our business.” But, when you follow up with the question “What specifically are you doingRead More
What is The Domino Project?
If you don’t know much about Seth Godin but you’re interested in learning more about his revolutionary ideas, you should sign up to the newsletter from The Domino Project. Named after the domino effect – one little push sets a chain reaction in motion – this project is quickly becoming knownRead More
The Fight Club Guide to Creating a Cult-Like Customer Following
In a world of “free”, where many businesses want to race to the bottom in hopes of grabbing each and every customer that looks in the window, it’s far too common to see an overabundance of appeasement. The positive side of this is that you never ruffle any feathers or hurtRead More
5 Keys to Good Customer Service
It was a Saturday morning full of promise. Seductive even. I woke up with creative projects I was geeked to get into, and my muse was more active than usual. On my today’s “to-do” list, were a few new freelance writing leads, an online blogging class, and my general weekend recreationalRead More