Author: Peter North
Strategic Customer Service: An Interview with John Goodman
If you ask any chief marketing officer about the importance of “positive word of mouth” for their product or company, they’ll inevitably say “It’s absolutely critical, word of mouth is definitely a top priority for our business.” But, when you follow up with the question “What specifically are you doingRead More
Lumosity Brain Trainer Developer Joe Hardy on Brain Games
“Work smarter, not harder” is a common aphorism used by those in constant pursuit of productivity. Generally, it cautions you to avoid hyper-focusing on the work itself, and to make conscious choices about exactly how you are working. Of course, focusing on both your work and your approach can beRead More
“On Second Thought” Takes a Second Look at Our Thinking Process
Regardless of industry, experience or pay-grade, all of our work ultimately consists of a long series of decisions. The thinking process behind them involves either careful, deliberate calculation or the use of instincts, impulses, and “following your gut.” In the workplace, terms like “Jack-of-all-trades,” “wearing many hats” and “thinking onRead More
Memorable Typos From Mass Email Mistakes
Mass emails are a highly efficient way to communicate information among your peers. Putting your whole group on the same page – literally – eliminates unnecessary back-and-forth emails, and it makes for increased productivity and an overall unified purpose among your group. Emails sent out to entire departments or companiesRead More
Practice Networking, Not Nepotism
Good business networking is about discovering symbiotic relationships between businesses. The question that good networkers often ask each other is: “How can I help you?” Bad business networking is classic nepotism; favoritism granted to friends or relatives regardless of merit. Instead of striving to be the best match for aRead More
How to Say No At Work
Saying “no” at work is a surprisingly difficult thing to do. In the minds of your coworkers, the word can land you with the stigma of negativity. Similarly, turning down a client’s request with a blunt “no” can cause you to lose their favor. Still, sometimes it has to beRead More
Making Ideas Happen with Scott Belsky: Book Review and Interview
Creativity is a commendable quality. Good ideas are very valuable, and a person with repeated sparks of genius is priceless. But, even the most creative ideas amount to nothing if they’re not organized, established and executed. That’s where Scott Belsky, author of Making Ideas Happen can empower you with theRead More
Stumped By a Buzzword? Demystify Office Jargon At Unsuck It
I have a love/hate relationship with buzzwords: I’m greatly amused when I hear a burst of buzzwords come out of a competent colleague’s mouth, but it’s infuriating to watch them used to wiggle out of responsibility or cover up a coworker’s underwhelming skill set. Sometimes I wonder if so-called “businessRead More